For support coordinators and referrers

We take referrals, and we’ll tell you when we can’t.

Support coordinators, discharge planners, OTs, BSPs and other providers: this is how a referral to Able works, and what you can hold us to.

We’re a small registered provider at Eleebana on Lake Macquarie: eight people, most weeks community access, support at home and support coordination, across Newcastle, the Hunter, Port Stephens and the northern Central Coast.

Small is the reason to refer to us and the reason to check capacity first. A participant gets the same two or three workers, chosen for them, and a founder who knows their name. What they don’t get is a roster of strangers, so we say no when we’re full rather than stretching.

We work well for adults who have been let down by a bigger provider, who need consistency more than a long service list, and who want someone who will find the way round when the plan doesn’t quite stretch.

Refer now

0412 936 929 info@abledisabilitysupportservices.com.au

Ask for Anita. If she’s with a participant, she rings back the same day.

Send a referral

What you can hold us to

Six things, in writing.

A real answer within two working days

Capacity, fit and a start window, or a clear no. Not a holding email. If we can't take it, you find out quickly enough to place the person elsewhere.

The same workers, matched on purpose

We choose the two or three people who suit the participant, and they stay. Preferences are written down so they survive a roster change.

Small enough that Anita knows every participant

The founder still does support coordination herself and still answers the phone. Escalation is one call, and it goes to someone who already knows the story.

Updates you don't have to chase

You hear from us when something changes, not just at review time. Notes are kept the way an auditor and a planner both need them.

No quiet scope creep

We coordinate for people we don't support any other way, and we support people whose coordination sits elsewhere. We won't steer your participant toward our own services.

Honest about what we don't do

If a request sits outside what eight people can do well, we say so at the start rather than doing it badly for three months.

How a referral works

Five steps, and none of them a form.

Ring or email with the basics

Who the participant is, roughly what they need, how the plan is managed, and where they live. Five minutes. No referral form required.

We tell you straight

Within two working days: whether we have capacity in that area, whether the fit is right, and who we'd put forward.

We meet the participant

Usually at home, with you there if that helps. We talk through what a good week looks like and what has gone wrong with support before.

Service agreement, then a start date

Plain language, the funding checked against the plan first, and a first shift with a worker who has already been introduced.

We check back, and so can you

First few weeks we check in properly rather than waiting for a complaint. If something isn't working, it changes.

What to send

Enough to answer properly.

You don't need the whole plan. These five things let us answer on capacity and fit rather than sending a holding reply.

Participant's name and preferred contact
How the plan is managed (agency, plan or self)
The support you're looking for and roughly how many hours
Suburb, so we can answer on capacity in that area
Anything that helps us match the right worker: interests, routines, things that have not worked before

Please don’t email health information until we’ve said yes. A name and a phone number is enough to start.

Services we take referrals for

Where we have workers

Capacity differs by area, which is why we answer on suburb rather than saying yes to everything.